SHIPPING POLICY
Shipping Policy:
We ship items out as soon as we get them from the sellers, but this will not be the same day as your order. In general, you will receive your item within the chosen shipping time frame . If you have any questions about the lead time on a specific item, please contact us with your questions.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your Spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 5 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.
Important notes:
- If the shipment arrived in your destination and there is no response from you ,then your shipment will be returned back to the origin destination. In this case, we will only refund you the product cost (and customs charges if applicable). Shipping charges will be non refundable.
- After receiving the shipment, if you find any product is missing then you will have 3 days to inform us. In case, if you didn’t receive your order within 60 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this time frame.
- In the unlikely event, if there are chances that shipment can be returned back to the origin due to incomplete documents from the consignee, then we may refund you the product cost only.
Cancellation guidelines:
Canceling your order for any personal reason, in that case:
If the shipment has been created/processed : Partial shipping fees will be deducted and rest of the amount will be refunded.
If the shipment has not been created/ processed by the seller: Full refund will be processed.
Note : If the shipment left for your destination, we cannot cancel your order.
In rare cases, delivery may take longer due to:
- Bad weather
- Flight delays
- National holidays or Festivals
- Customs clearance procedures
- Other unforeseen circumstances
If you think your order is delayed, please feel free to contact us at support@innerfeel.in
